Tourist Information

• Courtesy Policy

  • Please wear respectful clothing. For example:
  • shoulders and knees should be covered
  • No kissing or overt displays of affection
  • No smoking in the mall
  • No consumption of alcohol in the mall
  • No pets are allowed in the mall
  • No dangerous activities. For example: sports games, rollerblading or skateboarding

  Thank you very much for your cooperation.

• Opening Times

  Mall Timings
  Sunday to Wednesday
  10:00 am - 10:00 pm

  Thursday to Saturday
  10:00 am - 12:00 midnight

  Carrefour
  Saturday to Wednesday
  9:00 am - 12:00 midnight

  Thursday to Friday
  9:00 am - 1:00 am

  Vox Cinemas
  Daily
  10:00 am - 1:00 am

  Magic Planet
  Sunday to Wednesday 
  10:00 am - 11:00 pm

  Thursday to Saturday
  10:00 am - 12:00 midnight

• Services & Facilities

  • 29 ATMs
  • Baby changing rooms
  • Baby strollers
  • Car rental counters
  • Car wash services
  • City and beach tours
  • Complimentary shuttle bus service to nearby hotels
  • Currency exchange services
  • Dedicated taxi drop-off and pick-up areas
  • Deira City Centre Metro Station
  • Etisalat bill payment machine
  • GiftCards available
  • Hotel, taxi & public transportation assistance
  • Information desks
  • Luggage storage facility
  • Personal emergency assistance
  • Postal, courier & business (fax/ call) services
  • Prayer rooms for men & women
  • Shuttle bus terminal
  • Valet parking
  • Wheelchairs available
  • Wi-fi service throughout the mall

• Useful Information

  Foreign Exchange
  Convert any currency of your choice using live up-to-date rates. Click here to log on to xe.com
  Foreign Exchange website.

  Size Conversion Chart
  Click here to download the Size Conversion Chart.

• Useful Numbers

  • Customer Service : +971 4 295 1010
  • Mall Security Control Room : +971 4 295 4040
  • Mall Management : +971 4 295 4545
  • Carrefour Hypermarket : +971 4 295 4068
  • VOX Cinemas : +971 4 294 9000
  • Magic Planet : +971 4 295 4333

   

  Emergency Services

  • Dubai Police : 999
  • Dubai Fire Department : 997
  • Ambulance : 999

   

  Airport/Flight Inquiry

  • Dubai International Airport : +971 4 224 5555
  • Flight Enquiry : +971 4 216 6666

   

  Other Government Departments

  • Dubai Immigration : 800 5111
  • Dubai Municipality : +971 4 223 2323

   

  Hospital Emergency Numbers

  • Rashid Hospital : +971 4 219 2000
  • Al Wasl Hospital : +971 4 219 3000
  • Dubai Hospital : +971 4 219 5000
  • Al Maktoum Hospital : +971 4 336 3781
  • American Hospital : +971 4 309 6645
  • Welcare Hospital : +971 4 2829 9000

   

  Credit Card Inquiries

  • Citibank : +971 4 311 4000
  • American Express : 800 4931
  • Diner’s Club : 800 4080
  • MasterCard : +971 4 337 0901
  • Visa : +971 4 424 4422
  • JCB: +971 4 316 0363

   

  Taxi Service

  • Dubai Transport (Dubai) : +971 4 208 0808
  • Metro Taxi (Dubai): +971 4 267 3222
  • National Taxi (Dubai): +971 4 339 0002
  • City Taxi (Sharjah): +971 6 533 3550
  • Al Ghazal Taxi (Abu Dhabi): +971 2 444 7787

   

  Telephone Directory Service

  • Directory Enquiries: 181